Entry & Exit Systems offers technical support for all the products it sells & more…

Entry & Exits Systems will support all of its products and even other products. Weather it is Gate Operators, Telephone Entry Systems, Access Control Products, Vehicle Detectors, Photo Beams & Radio Controls, E.E.S. will be there to back you up. If, by some chance we do not know the answer, we do know where to go to get the answer. 


Gate Operator Technical Tips:

* Always use extreme caution when trouble shooting a gate operator. The voltage at the operator can be very dangerous.
* Quite a few times, the problem will not be the operator itself, but the accessory items that are attached to it. The very first thing that should be done is to remove all the accessory items from the operator. If the operator will open and close by itself, then re-install each accessory item one at a time until the suspect item is located.
* Do not attempt to trouble shoot an operator without the proper tools, this will only prolong the procedure and make life miserable for you. The minimum tools you should have are as follows: Voltmeter, jumper clips, screwdrivers, needle nose pliers and a hammer (will get to the hammer later).
* If the accessory items have been ruled out as the cause of the problem, then you must isolate which area of the operator is the problem. Is it the high voltage side? Is it the low voltage side? Is it the gate itself? 
* On today’s new style gate operators, most of them will have internal obstruction sensing. This means that if the gate meets an obstruction the operator will either reverse or stop. If the gate or it’s related hardware are damaged, worn or just out of alignment, this can cause the operator to either not open or close fully.
* CAUTION – HIGH VOLTAGE If you suspect that the primary voltage is the problem. Meter the incoming voltage to make sure it is there and is within the proper range, +/- 10%. If there is a low voltage situation, this will cause the amperes to go up. Normally what will happen in a low volt condition is that the operator will start to operate then shut off.
* Trouble shooting the low voltage side of the operator (control side), is the most difficult. This is where most of the electrical components are located, especially the operators control circuit board. If the operator has a fuse, check it first. Next, meter the low voltage side of the transformer, reference the manufacturers electrical diagram for the proper voltage that should be there. Normally, you can not trouble shoot an operator’s circuit board. Most manufacturers will have LED’s on the board for this. For circuit boards, all that can be done is to double check all the wire connections and the programming features . Basically, there is no fixing a circuit board. If it is thought to be malfunctioning, then it should be replaced.
* And lastly, if all else fails, use the hammer. (Ha-Ha-Ha).